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Hearing citizen voices helps improve local government functioning. That is the essence of PAPI, the Viet Nam Provincial Governance and Public Administration Performance Index.
PAPI is a policy monitoring tool that reflects user experiences with governance, public administration, and public service delivery in Viet Nam. PAPI aims to generate information that can improve the performance of local authorities in meeting their citizens’ needs by:
(i) creating constructive competition and promoting learning among local authorities
(ii) enabling citizens to benchmark their local government’s performance and advocate for improvement
At the April, 2017 PAPI meeting in Hanoi, in response to the question about what citizens believe are the most important issues facing the country, poverty and hunger remained the top issue. However, 2016 witnessed a 10% increase compared to 2015 in the number of respondents saying the environment represented the issue of greatest concern. This is likely related to the widespread reporting of the fish death crisis in the Central Coast from April 2016 onwards, though the survey also reveals concerns about increasing air and water pollution in many parts of the country. More than 67% of surveyed citizens reported that water quality has deteriorated in the past three years, and 36% reported a decline in air quality. Jobs and employment, economic growth, the East Sea dispute, corruption, and roads were also identified as important issues.
Since 2009, as many as 103,059 citizens across Viet Nam have engaged in face-to-face interviews to inform PAPI with their valuable feedback on issues important to their communities.
PAPI Index results are derived from continued partnerships between the Centre for Community Support and Development Studies (CECODES), the Centre for Research and Training of the Viet Nam Fatherland Front (VFF-CRT), and the United Nations Development Programme (UNDP).
For reports and data, see www.papi.org.vn.